Important – before following these instructions:
Face ID or Touch ID users – getting a new password
If you are usually using Face ID or Touch ID to log in to the app, it’s easy to forget the password. If you are still able to open the app with Face ID or Touch ID, you can create a new password under the Settings in your S-pushTAN-App without any need for the old password:
Open the S-pushTAN-App and go to -> Profile -> Settings -> Change password
Resetting the App Sparkasse
If you have forgotten your password for the app and can’t use Face ID or Touch ID to log in, you will first have to reset it and then set it up again. Resetting the app is easy. To do so, please follow the step-by-step instructions in the “App Sparkasse: Forgotten password” guide.
To do so, you will need:
Always:
Reset App Sparkasse
If you have forgotten the password for the App Sparkasse, you can easily reset the app.
S-pushTAN-App
You will need the S-pushTAN-App to approve this action.
Online banking login details
Resetting the App Sparkasse will delete all of the app data and settings. To set the app up again, you will need your Sparkasse online banking login details: your username or login ID and online banking PIN.
How to:
Before starting the guide and setting up the App Sparkasse again, you will first have to reset it.
You can easily reset the App Sparkasse by entering an incorrect password three times.You will then be given the option to reset the app. Click on “Reset App Sparkasse” and confirm your choice by clicking on “Reset app now”.
The app will then reset itself to its factory settings. This will delete all of the app data and settings. Note: Resetting the app does not involve updating or downloading a new version of the app from the relevant store, but just resetting the existing version.
iOS users will be prompted to restart and Android users shown a button for restarting the app.
Once restarted, please follow these step-by-step instructions to set the app up again:
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
S-pushTAN-App
The S-pushTAN-App is a free banking app for securely authorising payments on your smartphone or tablet. pushTAN authentication can be used for both mobile banking apps, such as the App Sparkasse, and for online banking and banking software applications.
Download the app now free of charge1:
1 Huawei has developed its own Android app store – the Huawei AppGallery – for its latest and future devices. Apps for Huawei devices released before 9. November 2019 can still be downloaded from the Google Play Store. For newer devices (e.g. the Mate-30 and P40 series), this is no longer possible. These devices are not set up for downloading and using the App Sparkasse. At present, Huawei and the Sparkassen-Finanzgruppe are in talks to find out whether and how the App Sparkasse could be distributed through Huawei’s AppGallery. We will let you know on this page as soon as we know the date from which this will be possible.
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